Question 1

How long does delivery take?

Accepted Answer

Orders are dispatched within 24 hours and typically arrive in 3–6 business days across India. Shipping is complimentary and fully insured.

Question 2

Can I check out as a guest?

Accepted Answer

Yes. Guest checkout is available on every order; you can create an account afterwards to track the same order.

Question 3

Do you issue GST invoices?

Accepted Answer

Yes. Tick the GST invoice option at checkout and enter your business GSTIN. Invoices are issued by KRS RETAILAZ.

Question 4

What is your return window?

Accepted Answer

Unworn pieces with original tags and packaging can be returned within 15 days of delivery. Reverse pickup is complimentary.

Question 5

How are refunds processed?

Accepted Answer

Once your return passes quality inspection, refunds are issued to the original payment method within 5–7 business days.

Question 6

Is my payment secure?

Accepted Answer

All traffic runs over HTTPS, sessions are short-lived, passwords are hashed, and high-value orders are verified by OTP.